Customer Feedback Questionnaire

Name *

First Name

Last Name

How well did we understand your needs during our initial survey / meeting? *

Very Poor

Poor

Acceptable

Good

Excellent

Our quotation document and specification for the works were clear and fair? *

Very Poor

Poor

Acceptable

Good

Excellent

At what level would you describe the workmanship of the project? *

Very Poor

Poor

Acceptable

Good

Excellent

How was the training we provided on completion of the project? *

Very Poor

Poor

Acceptable

Good

Excellent

How would you rate the value for money of the system(s) we provided? *

Very Poor

Poor

Acceptable

Good

Excellent

When you have contacted our office have your enquiries been dealt with courteously and efficiently? *

Very Poor

Poor

Acceptable

Good

Excellent

How would you describe your overall experience when recommending us to others? *

Very Poor

Poor

Acceptable

Good

Excellent

How would you rate our engineers in terms of courtesy, helpfulness and general manners? *

Very Poor

Poor

Acceptable

Good

Excellent

How did you rate our engineers’ knowledge and familiarity with the equipment? *

Very Poor

Poor

Acceptable

Good

Excellent

Did the engineers carry and show their ID card, if requested? *

Yes

No

Not Requested

Did the engineers arrive on time? *

Yes

No

No Time Agreed

Did our engineers leave your premises clean and tidy? *

Very Poor

Poor

Acceptable

Good

Excellent